Unit: Tamarind Tree Hotel
Starting date: Immediate.
Who are we?
Founded in Mombasa in 1972, The Tamarind Group owns and operates some of the most
successful restaurants and leisure operations in Africa.
The group focuses on its original mission of continually improving the quality and value of its
services, developing an excellent morale among its employees and maintaining a superior
level of social and environmental awareness.
We invite you to be part of our team by submitting your application to the following role based
The incumbent will be responsible for picking up and delivering guest luggage and assisting
guests around the hotel in accordance with TTH policies, procedures, and standards laid out
by Management to ensure maximum internal and external customer satisfaction.
Escorting guest’s to their room after check-in.
Delivering luggage, messages or any other items for delivery within the hotel.
Consistently offer professional, prompt, friendly, and engaging service to all hotel guests
Store hotel guest luggage as requested following the hotel guidelines.
Ensure the timely and efficient transfer of luggage to and from the guest’s room
Upon arrival to their room, ensuring guests is familiar with how everything works i.e.
temperature control, T.V, etc.
Maintain a presence in the lobby when not delivering luggage to guest rooms, offering
assistance to Guests
Assist guests regarding hotel facilities in an informative and helpful way and when possible
escorting them to their destination.
WHO ARE YOU?
Required skills and Competencies:
Diploma in hotel management or relevant field
Proven experience as concierge; experience in customer service or relevant role is an
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Ability to work independently
Good interpersonal skills.
Be trained as a Fire Marshal and/ First Aider will be an added advantage
Are you interested in this position and do you meet the minimum requirements? Apply by
sending an email with your CV and a convincing cover letter to
Due to the urgency to fill the position, shortlisting will be done on an ongoing basis.
Only shortlisted candidates will be contacted